Gypsies Tramps and Thieves (they be lying to us)
Listed below are speedtest.net reports initiated by me on my new ISP. This is the same site they use to verify things. Today, the service tech shows up at Noon which is the time my wife normally goes to bed. Like a good tramp act they are late. The guy comes in, disconnects my phone, then tells my wife he fixed it. Does anyone see any test result from 5-6PM GMT? I sure don't. The tech did a good gypsy routine in vanishing after being on-site for less than 30 minutes.
So I come in after a really rough day to discover my office phone disconnected and the problem is not resolved. I call tech support and the closing remarks made by the tech that assured my wife everything was fixed said the trouble was either the modem (the modem is brand new) or the phone jack at the wall. I have been paying inline insurance to cover both sides of the wall for over 12 years now! To acknowledge that that might be a issue without taking corrective steps is thievery! To lie about it to the customer is unthinkable to me but the techs own notes show that is exactly what they did!
IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
18.104.22.168 7/15/2013 12:26 AM GMT 0.36 0.75 52 Keller, TX 50
22.214.171.124 7/15/2013 12:27 AM GMT 0.3 0.74 40 Keller, TX 50
126.96.36.199 7/15/2013 12:31 AM GMT 0.07 0.75 49 Temple, TX 150
188.8.131.52 7/15/2013 12:37 AM GMT 0.6 0.74 40 Dallas, TX 50
184.108.40.206 7/15/2013 1:56 PM GMT 0.62 0.73 74 Fort Worth, TX 50
220.127.116.11 7/16/2013 1:19 AM GMT 0.36 0.74 42 Dallas, TX 50
18.104.22.168 7/16/2013 1:20 AM GMT 0.42 0.67 40 Dallas, TX 50
22.214.171.124 7/16/2013 1:21 AM GMT 0.24 0.74 40 Dallas, TX 50
126.96.36.199 7/16/2013 1:33 AM GMT 0.11 0.67 54 Keller, TX 50
I have a scheduled off day this Wednesday, if it isn't fixed before then I am driving over to their office. Perhaps they can explain or finally do what is right when confronted with a Pastor in full company executive mode. We shall see...
Online vs Real-Store
For those who follow me you know I have been trying to change ISP's for about 3 weeks now. It isn't easy when you live on the fringes of a city as most ISP's tend to ignore the rural scene.
This time my new ISP is a ADSL provider and to make it work I was given the option of leasing the equipment or buying my own. I chose to do the latter. This led me to the following real life experience. I was told I needed a ADSL+ plus modem that would then connect to my wireless router.
Easy enough, starting the timer I first went to the Internet to see what was available and what kind of rep the different choices had. I narrowed things down to 1 brand after about 15 minutes and then went to see how long it would take to get this fancy gadget. 2-3 days with a $5.00 shipping charge was the average.
Now, I actually drive by a Fry's computer store several times a week and the detour to shop there is less than 5 minutes. So I do this and discover that the store is monster sized with very poor signage. I hunt down a employee and ask where the adsl modems are but wouldn't you know it, this "Assistant Manager" didn't know and instead of asking someone else I was sent to the other end of the store (aisle 33B). When I got there I was told by the computer salesman that the modems were in the Ethernet section and sent back to aisle 8C... There were only two adsl modems in that section but at least one of them was a modem with a good rep (and on sale).
I went to pay for it and the only cashier open was at the opposite end of the store, about 1/2 a block from the exit door! The cashier couldn't ring up the sale because the reader wasn't accepting the sale code. Even his manager couldn't override the machine to input the price showing in 1" letters on the box! They had to go back to the Ethernet department to get a new label which was almost a block away!
My total time in the Fry's store was 24 minutes with me knowing exactly what I was looking for compared to 15 minutes online when I didn't have a clue to start! Granted I have the modem now instead of waiting for 2-3 days but the savings of $3.24 total was made up for by the aggravation of dealing with a store that was very poorly laid out and which had it's employees at the computers mercy...
I have been jinxed by Ford Motor Company. They sent me a "safety recall" on my mini-van and yesterday the torque converter went out which is exactly what the letter said was about to happen! Of course Ford doesn't have the parts to fix it so they want me to pay for the new torque converter out of my pocket then "refund" the cost sometime in June or July (I bet it is July).
If they had just kept their mouth shut I am thinking my mini-van would still be chugging along... but who knows...
Learning how much Thor has done for us
I started working on a website for my church last month. I only get a few minutes a week for this but one thing I noticed was just how different it is when working on a website from scratch and working on a Runboard. With Runboard I don't have to worry about doc types or meta tags because Runboard takes care of that for me. I still have to do the decrotive stuff with CSS but when working on a site I have to also set all the content stuff in place. I don't have to worry about that on Runboard because the messageboard is the content for the most part. I don't have to worry about the way text flows on Runboard but when doing things from scratch I have to think about all of it.
Thank you Thor for all you do to help us make our message boards just the way we like them without having to worry so much about every single detail.